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Because if you're not happy then neither are we….
We want you to be delighted with your purchase, but if you are not, you can return any item within 30 days of receipt, provided the product(s) is returned complete, in perfect condition, unused, and in its original packaging.
Return Costs:
| Item Type | Courier | Delivery Area | Cost |
|---|---|---|---|
| Standard Item - UK: Small Items – Lamp Tables, Bedside Tables, Nests of Tables, Lamps & Mirrors, Box of 2 chairs | DHL | UK Mainland | £25.00 per item |
| Large Item - UK: Medium Items – Small Standard TV Stands, Small Sideboards, Coffee Tables, Armchairs, Benches | Various | UK Mainland | £50.00 per item |
| Heavy Item - UK: Large Items – Large TV Stands 150cm width and over, Large Sideboards, Wardrobes, Beds, Dining Tables, Large Chests of Drawers | Various | UK Mainland | £75.00 per item |
| Extra Large or Heavy Items: Items over 75kg. All beds kingsize and super king, Sofas any size, Wardrobes that need to be disassembled further £35 charge applicable | 2 Man | UK Mainland | £100.00 per item |
| Small Item under 25kg – Northern Ireland | Various | Northern Ireland | £60.00 per item |
| Heavy Item – Northern Ireland | Pallet | Northern Ireland | £125.00 per Pallet |
'Other' refers to delivery to Islands and Scottish postcodes starting with: AB31-38, AB41-56, HS, IV, KA27-30, KW, PA20-80, PH4-50, ZE, IM, TR, PO, GY and JE. On cancelled orders that have been processed but not dispatched we will charge a 2% charge to cover the initial processing card charges.
Please email us on sales@hopofurniture.com or call the showroom on 01189472333 to inform us of the reason why you are returning the item, so that we can arrange a swift solution to your request.
Returns Department
Hopo Furniture
25 St martins precinct
Caversham
Reading
Berks RG$8BA
Please complete the Returns Form, including your name, address and order number, together with the reason why you are returning the item.
Once your item(s) has been received by our team it can take up to five working days to process the return. We will let you know via email that your return has been processed. Please remember it can take three to four days after we have processed a refund payment for it to appear on your account.
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