our experienced delivery 2 man teams will complete your purchase with the minimum of fuss and deliver to room of choice as well as take out of packaging, assemble if required and remove the packaging for disposal to give you a seamless experience with from initial order to receiving your stylish new furniture hassle free.
DELIVERING SAFELY TO YOUR HOMES
FREE DELIVERY WITHIN 25 MILE RADIUS OF SHOWROOM
Standard delivery is available for free with 25 mile radius of showroom on all items.
If you would like to benefit from a more bespoke service a full list of our delivery services and their cost can be found here.
Uk Mainland Delivery outside free Zone
Orders placed with a postcode of less that 50 miles radius of our Caversham Showroom will incur a cost of £25.00 with most other uk deliveries being £35.00
Deliveries to areas over 100 mile radius of showroom might be subject to delivery surcharges or fuel surcharges and if these are applicable we would inform the customer within 24 hours of purchase and customer can cancel and receive full refund anytime up to date of scheduled delivery date if surcharge not acceptable.
Delivery surcharges :
Over 100 mile radius of showroom 2 man delivery £30.00
Over 150 mile radius of showroom 2 man delivery £50.00
Scotland deliveries 2 man delivery £50.00
Northern Ireland by pallet delivery £100.00
Any bespoke delivery requirements can be priced via our showroom so please call 01189472333 or email deliveries@hopofurniture.com
ABOUT OUR DELIVERIES
ROOM OF CHOICE SERVICE
- Delivered directly by our two-person delivery partners.
- You will receive your allocated time window by 8am on the day of delivery, in most cases these are sent the day before. Please be aware that our delivery team may book your delivery slot any time between 7am - 9pm.
- Your drivers will contact you up to an hour before your delivery to let you know they're on their way. If the drivers are having difficulty locating your property they may need to contact you for assistance therefore please make sure you provide us with a telephone number which will be available on the day of delivery.
- Choose which room you want your furniture to go to and our drivers will take it there and position it snd remove all packaging so you can check the furniture
- Delivery in the Evening
- Furniture Assembly
- Removal of Packaging
STANDARD DELIVERY WITHIN FREE ZONE (25 MILE RADIUS OF SHOWROOM & Other Zones)
- Delivered by our expert dedicated delivery team.
- Delivery will be to the room of choice
- Delivery between 7am – 9pm.
- You will receive a more specific time window the day before delivery. Please note that this is an all-day service and our delivery team may book your delivery slot any time between 7am – 9pm.
- If the drivers are having difficulty locating your property they may need to contact you for assistance therefore please make sure you provide us with a telephone number which will be available on the day of delivery.
Room Of Choice (included in most delivery options as standard)
(this upgrade is already included in our Free Delivery Zone service)
We will deliver your furniture to the room of your choice (access permitting). Before placing your order, you'll need to check that the items of furniture you would like to purchase will fit through any passages, stairwells, landings and doorways on the way to the destination room. Please check if delivery is beyond the second floor as we cannot guarantee Room of Choice without prior confirmation. We try to provide as much information as possible in respect to weight and size of our furniture, but if you're not sure, just get in touch.
Receive your order between the hours of 5pm and 7pm with prior notice and only available in free delivery zone and will need to be confirmed via caversham showroom 01189472333. If you can't receive your order during the day, this option is for you.
MORNING DELIVERY
If you want to get your delivery over with first thing in the morning so you can carry on with your day, this option is for you:
Another great addition to the best delivery service for value and customer satisfaction.
Please make sure you are available to receive delivery on the delivery date that has been agreed. If you find that you are unable to receive delivery, please make sure you notify us at least 48 hours in advance.
Removal & Disposal Of Existing Furniture
We can with prior notice offer a very useful removal and disposal service of your old furniture which is handled in a responsible eco friendly way as possible in partnership with our local recycling centre in Reading.Our delivery team will on the day of delivery remove the old item of furniture at the same time as installing your new item of furniture so offering a seamless service which negates the need for you to arrange for old items to be removed prior to the delivery and makes the whole experience stress free and easy.
Prices for these services as below and would need to be booked directly with showroom on: 01189472333 or emall:sales@hopofurniture.com
Mattress Disposal £35.00
Devan Disposal £30.00
Headboard disposal £10.00
Sofa Disposal upto 4 seater £50.00
Armchair Disposal £30
Dining Chair Disposal £10.00
Dining Table Disposal £35.00
Chest Of Drawer Disposal £35.00
(prices inclusive of vat)
We understand that sometimes an item isn’t quite right and that you may wish to return or exchange. You have 14 days from delivery to inspect the goods and to decide if you wish to keep them. If you do decide you want to return either part or all of your order then please notify us by either calling our Customer Service team on 01189 472333 or inform us by email at : deliveries@hopofurniture.com
Unsuitable items being sent back for either exchange or a refund must be returned in a fully re-saleable condition in the original, unmarked, and undamaged packaging or a suitable alternative. Furniture must not have been used or assembled & mattresses must be inside the protective wrapping. All parts must be returned in the packaging, along with any instructions.
Please note that we reserve the right to refuse the collection of any unpackaged item and to deduct a fee for any item not returned in fully re-saleable condition upon inspection when received.
We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our warehouse. However, please allow 3 to 10 working days from the day of receipt in our warehouse for your returns to be processed.
Items returned will incur the below charges per item for collection & administration costs:
Small Items – Lamp Tables, Bedside Tables, Nests of Tables, Lamps & Mirrors
£20
Medium Items – TV Stands, Small Sideboards, Coffee Tables, Armchairs, Benches, Vacuum Packed Mattresses,
£50
Large Items – Large Sideboards, Wardrobes, Beds, Dining Tables, Large Chests of Drawers
£75
Mattresses – All Sizes, non-vacuum sealed
£100